Only keep the records line if it's true. Delete it if you don't have them.
Job done. Invoice sent. Then silence.
Small Bot Fix writes the awkward emails that get you paid for work you did.
Chase a late invoice with four polite reminders for day 3, 7, 14 and 30. Or answer a client who wants their money back after delivery, calmly and firmly. Free to copy, no sign-up, and nothing you type leaves this page.
Chase a late invoice Reply to a refund request
PreviewMatters arising
Three problems freelancers keep raising in public posts. Paraphrased by us, not quotes from anyone, and not from our members.
The client went quiet.
You did the work, sent the invoice, and the replies stopped.
Write the remindersNow they want their money back.
The work matched the brief, then the client changed their mind after delivery and asked for a refund.
Write a calm replyThere's talk of a chargeback.
A client hints they'll dispute the card payment, and you're worried you'll be the one left out of pocket.
Write a calm reply
2. Your reminders
They update as you type. You can edit the text before copying. "Open in email" starts a draft in your own email app; nothing is sent from here.
2. Your reply
It updates as you type. You can edit the text before copying.
Not legal advice. This is a fixed template to help you write a calm reply. It can't tell you how a refund dispute or chargeback will turn out. That depends on your contract, your payment provider and where you and your client are. If a lot of money is at stake, talk to a qualified professional.
3. Or let the bot send your reminders
For $9 a month, Small Bot Fix will send each reminder on the right day, from our address with replies going to you, until you mark the invoice paid. Every email has a "Mark paid" link that stops the rest. Up to 20 open invoices.
Coming soon. Sending isn't switched on yet, and there's no way to pay for it today. Nobody will be charged. For now, copy the reminders above and send them yourself. Want a nudge when it opens? Write to support@smallbotclub.com.
Honest numbers
Small Bot Fix is brand new. It has no paying members yet and no results to report. When it has some, real ones will go here, losses included.
Templates and help
- Friendly payment reminder (day 3)
- Firm payment reminder (day 7)
- Third reminder and final notice (day 14 and day 30)
- How to chase a late invoice: a short checklist
Quick answers
Is Small Bot Fix free?
Yes. Writing and copying the reminders is free and needs no sign-up. Automatic sending is planned for $9 a month but is not available yet.
Is my invoice information stored?
No. The reminders are written in your browser. Nothing you type is stored or sent to Small Bot Club.
When are the reminders meant to be sent?
The tool writes reminders for 3, 7, 14 and 30 days after the invoice due date. If the invoice is already late, it marks the dates that have passed and shows which one to send today. You send them yourself.
Can Small Bot Fix answer a refund request?
Yes. The second tab writes a calm reply that points to the agreed scope and delivery and offers a fix instead of a refund. It's a fixed template, not legal advice.
More in the Small Bot Fix FAQ.