"Refund me or I'll leave a bad review."
A calm reply for short-term rental hosts, based on your policy.
What this does
It writes one calm, policy-based reply for a short-term rental host whose guest is demanding a refund or threatening a bad review. You pick the situation, say what the guest raised and which policy applies, then choose your answer: offer a partial refund, decline and point to the listing policy, or offer a fix. If the guest threatened a review, it adds one calm line saying refunds follow the policy, not reviews. You edit it and send it yourself. It's a fixed template that runs in your browser, so nothing you type is stored or sent. Free, no sign-up. Not legal advice.
2. Your reply
It updates as you type. Edit anything, then paste it into your booking platform's messages so there's a record, or use "Open in email".
A fixed template, not legal advice. Small Bot Fix isn't affiliated with Airbnb, Vrbo or any booking platform. Check your listing's policy and your platform's current refund and review rules before you send.
Three quick rules for a refund demand
- Reply the same day, calmly, and inside the booking platform's messages. A written record is what helps if the guest opens a case.
- Anchor on the policy the guest booked under and what actually happened, not on how angry the message is.
- If there was a real problem, a small partial refund or a fix often ends it faster than a flat no. Never trade a refund for a review.
Questions
Should I give a guest a refund to avoid a bad review?
Not because of the threat. Decide the refund on your listing's cancellation policy and what actually happened during the stay, then say so calmly in writing. If there was a real problem, a partial refund or a fix is often fairer than a full refund. Keep the conversation in the booking platform's messages so there's a record.
What can I do if a guest threatens a bad review unless I refund them?
Reply calmly and don't argue. Keep every message inside the booking platform, and check its help center: many platforms' review policies let hosts report reviews used to pressure for a refund. This tool's reply says refunds follow the policy, not reviews, without accusing the guest.
Is this tool connected to Airbnb or Vrbo?
No. Small Bot Fix isn't affiliated with Airbnb, Vrbo or any booking platform. It writes a reply you paste into your platform's messages or send by email yourself. Check your platform's current refund and review rules before you send.
Is the host refund reply free?
Yes. It's free, needs no sign-up, and nothing you type is stored or sent.
More fixes: late-invoice reminders · reply to a client's refund request or chargeback · reply to scope creep.